Cancellation policy
Cancellation & Subscription Policy
Effective date: September 17, 2026
This policy applies to subscriptions purchased on kocight.com.
1. How Your Subscription Works
When you choose Subscribe & Save, you agree to recurring billing and delivery at the price and interval shown when you place your order. Your saved payment method is charged for each scheduled renewal until you cancel. The interval displayed at purchase governs; a monthly plan is not necessarily the same as every four weeks.
By completing a subscription purchase, you authorize Kocight and its payment service providers to process the recurring charges you agreed to. Review the subscription price, billing frequency and next billing date in your confirmation or management instructions.
2. Subscription Pricing
We will provide at least 14 days' written notice to your email address before a change to your subscription price takes effect. You may cancel before that change without a cancellation fee. Bundle discounts, gifts and introductory offers apply only as disclosed with the offer; a gift included with a first subscription order is not automatically included with later renewals.
3. Cancel, Skip or Pause
You may cancel your subscription at any time, with no minimum subscription period or cancellation fee. Email Support@kocight.com with the subject Cancel Subscription, your order number and the email address used to purchase. To request a pause or skip, state the requested change in your email. If your confirmation provides a subscription-management link, you may also use the options available there.
Send your request at least 24 hours before the next scheduled billing date to avoid the upcoming charge. Requests received after the order has been processed may apply to the following cycle. We aim to respond within one business day and will confirm the change by email. If you do not receive a confirmation, please contact us again.
After cancellation is confirmed, no further renewals will be charged. Already-shipped orders and prepaid supplies are not automatically recalled or refunded. You may subscribe again in the future.
4. Refunds on Subscription Orders
The 90-day money-back guarantee is available only for eligible one-time purchases. It does not cover the first subscription order or subsequent renewal orders. Cancelling a subscription does not by itself create a right to a change-of-mind refund for a shipped order. Mandatory consumer rights remain unaffected.
- Charged but not shipped: contact us within 7 days of the charge. If the order has not shipped and can be stopped, we will cancel it and issue a refund.
- Damaged, defective or incorrect item: contact us promptly for a refund or replacement review. Photos may be requested.
- Unauthorized or unrecognized charge: contact us immediately. We will investigate and refund confirmed unauthorized charges as required.
- Cancellation not processed because of our error: contact us with your earlier cancellation request. We aim to investigate and resolve the issue within 3 business days.
Refund requests must include your order number, purchase email and a brief explanation. Approved subscription refunds are processed to the original payment method within 5–7 business days; banks may take an additional 2–5 business days to post the credit, subject to any shorter statutory deadline.
5. Returns and Contact
If a return is required, contact us before sending it. Follow the approval and return instructions in our Return & Refund Policy.
Kocight
Website: kocight.com
Email: Support@kocight.com
Approved returns only:
Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China
This is a return-receiving address, not a registered office or retail store. Please contact us for approval and return instructions before sending any item.